Melissa

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Melissa
Melissa Lead Customer Care Representative

I’ve loved animals for as long as I can remember—my family always had dogs growing up, and I was fascinated by their veterinary care and loved being involved in their training. That early interest naturally led me to this role, where I get to combine my love for animals with my passion for helping people!

While I find the medical side of veterinary care—especially diagnostic testing—really interesting, what means the most to me is making sure our pet parents feel supported and heard. People are my passion, and I want everyone who visits us to leave feeling confident that their pet is in the best hands. I’m incredibly proud to be part of such a dedicated and compassionate team. 

Outside of work, I love to paint—even though I’m colour blind! With a little help from friends, my paintings usually turn out pretty well, though sometimes the colours are a bit unexpected.

At home, our oldest dog Poppy—a Husky mix we rescued—is a beloved member of our family, and I share my life with my kids, a few more dogs, some cats, and a couple of rabbits. It’s a full house, and I wouldn’t have it any other way!